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Building the policyLesson 4 of 26

Academy/Collections & Delinquencies

Applying owner payments

When a delinquent owner sends money, where it goes first is not the board's choice to make freely.

When a delinquent owner sends a partial payment, apply it to the assessment debt itself first, not to late fees, interest, or collection costs. Some states require this order by law. Applying fees first can leave an owner's assessment balance stuck at "delinquent" even after they have paid, which misstates their standing and can put the association on the wrong side of a statute.

01

Why the order changes the outcome

Say an owner owes $350 in assessments, plus a $30 late fee and $20 in interest, and mails in $100. If that $100 goes to the fee and interest first, the assessment balance is still $350, unpaid, even though the owner just sent money toward the account. If the $100 goes to the assessment first, the owner now owes $250 in assessments plus the fee and interest. Same payment, two very different pictures of who owes what, and whether the association's own records are accurate.

This is not a rounding error. A board that reports a shrinking fee balance and a stuck assessment balance is telling the owner, the next buyer's title company, and its own collection attorney a version of events that may not be true.

02

What some states require

Whether your state mandates a specific application order, or leaves it to the board's policy, varies. Check your state's condominium or HOA statute and your governing documents. California is one state that has legislated this directly.

"Shall first be applied to the assessments owed, and, only after the assessments owed are paid in full shall the payments be applied to the fees and costs of collection, attorney's fees, late charges, or interest."

Source: California Civil Code § 5655, California Legislature, via Justia

The same California statute chapter caps what a late fee and interest can add to the account in the first place, so the order matters even more once fees are on the books.

03

Building it into a habit, not a one-time fix

Whoever posts payments, a manager, a bookkeeper, or a board treasurer, needs a written rule to follow every time, not a judgment call per owner. Inconsistent application invites a fair claim of unequal treatment, separate from any statutory violation. If your state has no statute on this, your board can still adopt an assessment-first order as policy and apply it the same way to every delinquent account.

Check yourself

Answer before you read the explanation, recalling it is what makes it stick.

An owner owes $350 in assessments, $30 in late fees, and $20 in interest, and pays $100. Your state requires assessments to be paid first. Where does the $100 go?

A board applies partial payments to late fees and interest before assessments, every month, for a year. What is the most likely problem this creates?

An owner disputes still owing money after paying $500 toward a $500 delinquent balance that included fees. Records show payments were applied to fees first, leaving $150 of unpaid assessment. What should the board do first?

Sources

Collections & Delinquencies

Next, see how a written collection policy keeps payment application consistent every month: Building a collection policy.

Whether your state legally requires a specific payment application order, and what happens if an association gets it backward, varies by state and by your governing documents.